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MEET OUR TEAM

Meet the Experts Behind Your Success

Vanessa

Owner & Director of Revenue Cycle Management

As the Owner & Director of Revenue Cycle Management, Vanessa leads the team with a focus on optimizing revenue streams and delivering exceptional service to our clients, in alignment with our mission to achieve financial success and ensure the best healthcare services for all. Her growing references reflect her strong leadership and commitment to the organization's mission.

Lindsey

Director of Contract & Credentialing

Lindsey's expertise in contract and credentialing management ensures compliance and strong partnerships with service providers, aligning with our mission to foster collaborative and high-quality healthcare networks. Her growing references highlight her role in building and maintaining valuable partnerships within the healthcare industry.

Caitlin

Director of Operations

Her adept skills in practice management, administration, and general operations play a pivotal role. She is instrumental in ensuring compliance and forging robust partnerships with service providers, seamlessly aligning with our enduring mission to cultivate a network rooted in collaboration and quality.Her expertise is not just a testament to her profound knowledge but also a reflection of her commitment to fostering environments where healthcare excellence is not an aspiration, but a reality. Caitlin’s growing catalogue of commendations and references underscores her success in not only building but meticulously maintaining invaluable partnerships within the intricate landscape of the healthcare industry. In every endeavor, Caitlin exemplifies the synthesis of operational efficiency and strategic alliance-building, elevating the standards of healthcare delivery and patient experience.

Rachel

Director of Utilization Management

Rachel's leadership as Director of Utilization Management optimizes resource allocation, enhancing the quality of patient care in line with our mission to deliver effective and patient-centered healthcare. Her growing references reflect her strategic approach to utilization management and its positive impact on patient outcomes.

Raymond

Director of Accounts Receivables

Raymond oversees accounts receivable management, ensuring timely and effective collection for a healthy financial system, contributing to our mission to ensure financial sustainability and support our services. His growing references speak to his proficiency in managing accounts receivable and maintaining strong financial health.

Gen

DPT, Physical Therapist Consultant

Gen, a seasoned Physical Therapist, epitomizes a perfect blend of clinical expertise and account management acumen. In the dynamic intersection of patient care and administrative precision, Gen has carved out a niche, embodying a practitioner who doesn’t just understand the nuances of physical therapy but is also adept at navigating the complex corridors of medical billing and account management.With a career rooted in hands-on physical therapy, Gen has an innate ability to connect with patients, understanding their diverse needs, and tailoring interventions that are as compassionate as they are effective. Her clinical insights are profound, marked by a continuous pursuit of excellence and innovation in delivering patient-centric care.However, it's Gen’s specialization in account management and medical necessity that sets her apart. She has a meticulous approach to ensuring that every aspect of care delivered is not just clinically sound but is also backed by comprehensive documentation that underscores medical necessity. Gen’s insights into payer requirements and regulations ensure that the care provided is always aligned with the stipulations of various insurance entities. In the world of account management, Gen is a beacon of clarity and precision. Her strategies are always multiple steps ahead, anticipating challenges, and implementing solutions that ensure seamless and efficient operations. Every account managed by Gen isn’t just a record but a narrative that intricately weaves clinical interventions with administrative accuracy.Gen’s career is a story of continuous evolution. From a dedicated physical therapist to a specialized account manager, every step has been marked by growth, learning, and an unwavering commitment to elevating the standards of care and operational efficiency. In Gen, healthcare providers find not just an ally but a partner who is as invested in their success as they are, making her an invaluable asset to the community she serves.

Marx

Director of Revenue Integrity Education

With 14 years of experience in claim resolution and AR management, Marx brings deep expertise to GreenThumb Revenue, where he is passionate about supporting therapy providers in the physical, occupational, and speech therapy sectors. His strategic approach to claims resolution and cash flow management aligns perfectly with GreenThumb Revenue’s goal of empowering therapists to focus on patient outcomes. Outside of work, Marx enjoys weightlifting and hiking, using physical activity to stay sharp for the challenges of healthcare billing.

Danielle

Account Analyst

Danielle exemplifies precision, insight, and a relentless dedication to optimizing the revenue cycle for our healthcare partners. With a keen eye for detail and an unwavering commitment to accuracy, she skillfully navigates the complex terrains of medical billing, ensuring that every claim and account is managed with the highest level of expertise.Danielle’s background is enriched with extensive experience, where her mastery in analyzing, reconciling, and optimizing billing accounts has proven instrumental. She seamlessly intertwines her comprehensive knowledge of billing codes, insurance policies, and compliance standards to ensure that each account is not just processed but optimized for maximum revenue realization.Her approach is characterized by a blend of analytical rigor and personalized service. Danielle takes the time to understand the unique needs and challenges of each healthcare provider, ensuring that solutions are not just technically sound but are also tailored to align with individual operational dynamics. At GreenThumb Revenue, Danielle is not just an analyst but a pivotal partner to healthcare providers, translating complex billing data into actionable insights, and ensuring that the revenue cycle is as efficient, transparent, and profitable as possible. Every account under her watch is a testament to a commitment to excellence, marking Danielle as a cornerstone in our mission to elevate healthcare operations to unprecedented heights.

Natalie

Account Analyst

Tammy

Account Analyst

Tammy's analytical approach helps interpret complex data, contributing to valuable insights that drive strategic decision-making in line with our mission to achieve continuous improvement and innovation. Her growing references showcase her analytical acumen and its impact on the organization.

Christi

Account Manager

Christi's unwavering commitment to advocating for patient rights and securing optimal coverage is truly commendable. Her growing references serve as a testament to her proficiency in delivering exceptional support to our clients. I am delighted to have her on board, and her contributions play a significant role in the success of our organization.

Dave

Account Analyst

Dave's analytical skills enable him to gather meaningful data, contributing to data-driven solutions and enhancing overall efficiency, supporting our mission to optimize processes and resource utilization. His growing references attest to his role in streamlining operations and providing valuable insights for decision-making.

Cherrie

Account Manager

Cherrie is dedicated to providing exceptional account management services, building strong relationships with clients and ensuring their needs are met with utmost care, in line with our mission to deliver personalized and client-focused support. Her growing references from satisfied clients reflect her outstanding ability to exceed expectations and foster long-lasting partnerships.

Crystal

Benefits/Authorization Management

Crystal is a key player in benefits and authorization management, working tirelessly to secure timely approvals and optimize reimbursement for our clients, in alignment with our mission to enhance affordability and patient satisfaction. Her growing references from both clients and providers speak to her dedication in achieving favorable outcomes for all parties involved.

Christin

Account Manager

Christin excels as an account analyst, meticulously analyzing financial data and providing valuable insights to support business decisions that align with our mission to optimize efficiency and financial performance. Her growing references from various departments highlight her impactful contributions to data-driven decision-making.

Patty

Billing Specialist

Patty's role as a billing specialist involves meticulous attention to detail and accuracy in managing financial transactions, reinforcing our mission to uphold the highest standards of financial integrity. Her growing references demonstrate her proficiency in handling billing processes with precision and accuracy.

McKenzie

Account Analyst

McKenzie's keen eye for data analysis helps uncover insights that drive operational improvements and streamline processes, supporting our mission to continuously enhance efficiency and excellence. Her growing references from various departments showcase her analytical skills in driving data-based initiatives.

Jett

Benefits/Authorization Management

Jett's expertise in benefits and authorization management ensures that our patients receive the best possible coverage for their treatments, aligning with our mission to prioritize patient care and satisfaction. Her growing references reflect her commitment to securing optimal benefits for patients, making a positive impact on their healthcare journey.

Georgia

Account Manager

Georgia's focus on account management ensures personalized attention and seamless service delivery, fostering strong client relationships that resonate with our mission to deliver exceptional and customer-centric experiences. Her growing references from satisfied clients showcase her dedication to exceeding expectations and providing exceptional support.

Katie

Account Manager

Katie's outstanding account management skills provide our clients with personalized support and prompt assistance, ensuring their satisfaction and reinforcing our mission to deliver exceptional service. Her growing references from happy clients showcase her ability to go above and beyond to meet their needs and expectations.

Kayla

Account Manager

Kayla's dedication to account management enables her to serve our clients with efficiency and reliability, ensuring their needs are met in line with our mission to provide responsive and client-centric care. Her growing references speak to her commitment to providing outstanding account management services.

Jane

Benefits & Authorizations Expert

Janina

Account Manager

Ronel

Account Manager

Ronel has over 7 years of experience in medical billing, excelling in claims follow-up and insurance verification. His work with GreenThumb Revenue will empower physical, occupational, and speech therapy providers to streamline their billing processes, maximizing efficiency and reimbursement. Ronel’s leadership in managing claims and resolving denials helps therapy clinics focus on delivering critical services to the community. Outside of work, Ronel enjoys coaching local youth soccer, embodying the teamwork and leadership skills he brings to his role at GreenThumb Revenue.

Kat

Account Manager

A seasoned billing and accounts receivable specialist with 6 years of experience, Katlyn is dedicated to supporting therapy providers through accurate claims submission and AR management. She is passionate about helping GreenThumb Revenue serve physical, occupational, and speech therapists by ensuring that their revenue processes run smoothly, allowing them to focus on improving patient outcomes. In her downtime, Katlyn enjoys traveling and learning new languages, skills that fuel her passion for problem-solving in her career and at GreenThumb Revenue.

Carol

Account Manager

Dimi

Account Analyst

With 4 years of expertise in medical billing and claims management, Dimples is a detail-oriented professional who excels at handling denial management and Account Receivables. She is passionate about ensuring timely payments and maximizing reimbursements. Outside of work, Dimples enjoys listening to podcasts and her interest in politics and engagement in research mirrors her keen analytical skills at work.

Elle

Benefits & Authorizations Expert

Dave S. aka Dave #2

IT Engineer

Kyrsten

Account Manager

Miguel

Account Analyst

Maryllan

CPC, Account Manager

As a Certified Professional Coder with 8 years of experience, Maryllan is dedicated to supporting therapy providers through accurate medical coding and claims submission. Her work with GreenThumb Revenue will help physical, occupational, and speech therapists navigate the complexities of billing, allowing them to focus on patient care. Maryllan is passionate about reducing claim denials and ensuring compliance with healthcare regulations. In her free time, she enjoys photography, finding beauty in details—a skill that translates seamlessly into her work in medical coding.

Pamela

Contracting & Credentialing Support

With 3 years of experience in medical billing, Pamela is committed to supporting therapy providers in the physical, occupational, and speech therapy fields. Her expertise in insurance verification and payment posting helps GreenThumb Revenue ensure that therapy clinics can focus on patient care while their financial operations run smoothly. Pamela is excited to contribute to GreenThumb Revenue’s mission of serving the community. Outside of work, she volunteers at animal shelters, reflecting her caring nature both professionally and personally.

Eryka

Account Analyst

Clive

RN, Account Manager

As a Registered Nurse with 7 years of experience, Clive is well-versed in both patient care and medical billing. His dual expertise makes him a valuable asset to GreenThumb Revenue, where he is passionate about supporting therapy providers through accurate claims processing and insurance verification. Clive’s dedication to helping physical, occupational, and speech therapists improve their financial health aligns with GreenThumb Revenue’s mission to serve the community. When he’s not working, Clive enjoys cycling, which fuels his energy and focus at work.

Michaela

Account Analyst

Mark

Account Manager

Mark brings over 8 years of experience in revenue cycle management to GreenThumb Revenue, where he is excited to support therapy providers in the physical, occupational, and speech therapy sectors. His expertise in claims follow-up and denial management helps clinics maximize their reimbursement and focus on patient care. Outside of work, Mark enjoys coaching basketball, where his leadership and teamwork skills shine both on the court and in his professional life at GreenThumb Revenue.

Jed

Account Manager

With 5 years of experience in provider support and claims management, Jed has become a specialist in resolving disputes and facilitating appeals, making sure that therapy providers receive the compensation they deserve. Her commitment to GreenThumb Revenue’s mission of serving those who care for the community’s physical, occupational, and speech therapy needs drives her to continuously improve processes. Jed volunteers at health clinics on weekends, showing her dedication to the healthcare sector both in and out of work. She is excited to help GreenThumb Revenue streamline billing and support its therapy-focused clients.

Doreen

Account Analyst

Doreen, an accomplished Account Analyst, seamlessly marries the precision of corporate administration with the nuanced demands of account analysis in the healthcare sector. Her journey, marked by a successful tenure as an Executive Assistant to several corporate CEOs, has been an exploration of efficiency, detail-orientation, and strategic administration.In her previous role, Doreen honed her skills amidst the high-stakes world of corporate leadership. Serving as the linchpin between CEOs and the operational pulse of the organizations, she cultivated a keen eye for detail, an unwavering commitment to efficiency, and a talent for turning strategic vision into actionable plans. Each decision was underscored by data, and every strategy marked by an intricate understanding of corporate ecosystems.Transitioning to the role of Account Analyst at GreenThumb Revenue, Doreen has seamlessly integrated these skills into the world of Revenue Cycle Management. She is a virtuoso of data interpretation and strategic analysis, delving deep into accounts to unearth insights that power informed decisions. For Doreen, every account tells a story, and she’s devoted to ensuring that this narrative is both accurate and strategically aligned with organizational objectives.Doreen’s ability to draw meaningful connections between disparate sets of data sets her apart. Each analysis is not just a reflection of numbers but a narrative that encapsulates the financial health and operational efficiency of healthcare providers. Her recommendations are not merely rooted in data, but are also informed by her extensive experience in executive administration, offering a holistic view that is both granular and strategically aligned.In Doreen, partners and colleagues find an analyst who isn’t just adept at number-crunching but is also a strategic thinker, a proactive planner, and an operational optimist. Every account analyzed by Doreen is an opportunity for growth, efficiency, and strategic alignment, making her an invaluable asset to the team and the clients alike.

Annel

RN, RMT, Account Analyst

Annel is a Registered Nurse and Medical Technologist with over 10 years of experience in medical billing and claims management. Her passion for serving the community’s therapy providers drives her commitment to GreenThumb Revenue’s mission. Annel’s expertise in managing insurance denials and maximizing reimbursement ensures that physical, occupational, and speech therapists can focus on delivering critical services. In her personal time, Annel enjoys traveling with her family, finding inspiration in new experiences to bring fresh ideas to her work.

Beverly

Account Manager

Beverly is a medical billing professional with 6 years of experience managing claims and coding for therapy clinics. She is excited to work with GreenThumb Revenue to support physical, occupational, and speech therapists by improving revenue cycles and ensuring accurate insurance reimbursements. Beverly’s passion for coding precision and efficiency aligns with GreenThumb Revenue’s mission to help therapy providers focus on patient care without worrying about financial complexities. When not working, Beverly enjoys culinary arts, seeing the creative process as similar to problem-solving in billing.

Maria

Kyleigh

Account Analyst

Yvette

Account Manager

Frequently asked questions

How do you handle claims submission and ensure timely reimbursement from insurance companies?

Our team follows a streamlined process for claims submission, leveraging advanced electronic billing systems to expedite the process. We meticulously review claims for accuracy before submission, ensuring compliance with insurance requirements. Our proactive approach and constant follow-ups help us secure timely reimbursements from insurance companies.

Can you provide references or testimonials from other healthcare providers you've worked with?

Absolutely! We are proud to share references and testimonials from our satisfied clients. They can attest to our expertise in medical billing, outstanding customer service, and successful revenue outcomes.

What percentage of claims are typically paid on the first submission, and how do you handle denials and appeals?

A significant percentage of claims are paid on the first submission, thanks to our thorough pre-claim review process. In cases of denials, we investigate the root cause, address any errors promptly, and pursue the necessary appeals to secure rightful reimbursements.

How do you stay updated with the ever-changing billing and coding regulations in the healthcare industry?

Our team stays up-to-date with the latest billing and coding regulations through continuous education, attending industry conferences, and actively participating in professional associations. We also have access to reputable resources and online platforms to ensure compliance with evolving healthcare regulations.

Can you explain your process for resolving unpaid or underpaid claims?

When handling unpaid or underpaid claims, we conduct thorough investigations to identify the cause. We then work closely with insurance companies, providing necessary documentation and appeals, to resolve these issues promptly and secure full payment.

Do you offer customized billing solutions based on the specific needs of our medical practice?

Absolutely! We understand that each medical practice is unique, and we tailor our billing services to meet your specific requirements. Our team works closely with you to understand your practice's needs and design a customized solution that maximizes revenue and efficiency.

How do you handle patient billing inquiries and ensure excellent customer service?

Patient satisfaction is paramount to us. We handle patient billing inquiries promptly and professionally, providing clear and empathetic responses. Our dedicated customer service team ensures patients receive the support they need, fostering a positive patient experience.

Can you provide insights into how your billing services can help increase our practice's revenue and cash flow?

Our comprehensive billing services focus on efficient claims processing, reducing denials, and optimizing reimbursements. By streamlining revenue cycles and minimizing inefficiencies, we can enhance your practice's revenue and cash flow, ultimately leading to increased financial stability.

Do you have a dedicated team to handle billing tasks, and what is the average turnaround time for claim processing?

Yes, we have a dedicated team of experienced billing professionals who specialize in various aspects of medical billing. Our streamlined processes ensure timely claim processing, with an average turnaround time that significantly reduces reimbursement delays.

Are there any additional services or value-added benefits that your medical billing company offers to clients?

In addition to comprehensive billing services, we offer detailed financial reporting, analytics, and revenue cycle management insights to help you make informed business decisions. Our expertise extends beyond billing, as we are committed to being a trusted partner in optimizing your practice's financial health and growth.

How does your team handle billing matters?

We take pride in our commitment to professionalism and excellence. Our team of billing experts is dedicated to delivering reliable and efficient services, ensuring that your financial matters are handled with the utmost care and accuracy.