Virtual Assistant (VA) Services

Whether you need intake support, follow-up calls, or EMR workflow optimization, our VAs are trained in-house and ready to plug in.

While we do use a few overseas VAs, they are:

✓ Intake & Scheduling

✓ EMR Admin Tasks

✓ Communication Support

✓ Documentation Follow-Up

✓ Clinical Workflow Integration

What Makes Our VAs Different:

✓ Employed by us directly (not third-party)

✓ Trained in your clinical systems + workflow

✓ HIPAA-compliant communication

✓ Fast, seamless onboarding

Most clinics who’ve tried low-cost VA firms end up onboarding again from scratch. We save you time and stress by doing it right from the start.

OUR CLIENTS SAY

I was very impressed at how quickly Green Thumb got back to me when I was seeking guidance on credentialing. Once I’m at a place where I need to hire a billing company, GTR is who I’m contacting hands down.

I met Vanessa when I was starting my first PT clinic. The early days of starting a PT clinic are crazy and stressful, but Vanessa and her team took so much of our headaches away and have been amazing to work with. I highly recommend their services to anybody looking to make their life as a clinic owner easier and more efficient

GreenThumb gets us paid! Our claims are filed in a timely manner and they take up the fight for us when there are issues. We appreciate their timeliness, persistence, and hard work to keep our processes flowing. Adding Lindsey P to the credentialing team has been a big bonus; I appreciate her eagerness to get information filed quickly and to keep us informed of her needs.

Garrett Tlyr

Sam Maleki

Brandhorst Specialized Therapy

Frequently asked questions

How do you handle claims submission and ensure timely reimbursement from insurance companies?

Our team follows a streamlined process for claims submission, leveraging advanced electronic billing systems to expedite the process. We meticulously review claims for accuracy before submission, ensuring compliance with insurance requirements. Our proactive approach and constant follow-ups help us secure timely reimbursements from insurance companies.

Can you provide references or testimonials from other healthcare providers you've worked with?

Absolutely! We are proud to share references and testimonials from our satisfied clients. They can attest to our expertise in medical billing, outstanding customer service, and successful revenue outcomes.

What percentage of claims are typically paid on the first submission, and how do you handle denials and appeals?

A significant percentage of claims are paid on the first submission, thanks to our thorough pre-claim review process. In cases of denials, we investigate the root cause, address any errors promptly, and pursue the necessary appeals to secure rightful reimbursements.

How do you stay updated with the ever-changing billing and coding regulations in the healthcare industry?

Our team stays up-to-date with the latest billing and coding regulations through continuous education, attending industry conferences, and actively participating in professional associations. We also have access to reputable resources and online platforms to ensure compliance with evolving healthcare regulations.

Can you explain your process for resolving unpaid or underpaid claims?

When handling unpaid or underpaid claims, we conduct thorough investigations to identify the cause. We then work closely with insurance companies, providing necessary documentation and appeals, to resolve these issues promptly and secure full payment.

Do you offer customized billing solutions based on the specific needs of our medical practice?

Absolutely! We understand that each medical practice is unique, and we tailor our billing services to meet your specific requirements. Our team works closely with you to understand your practice's needs and design a customized solution that maximizes revenue and efficiency.

How do you handle patient billing inquiries and ensure excellent customer service?

Patient satisfaction is paramount to us. We handle patient billing inquiries promptly and professionally, providing clear and empathetic responses. Our dedicated customer service team ensures patients receive the support they need, fostering a positive patient experience.

Can you provide insights into how your billing services can help increase our practice's revenue and cash flow?

Our comprehensive billing services focus on efficient claims processing, reducing denials, and optimizing reimbursements. By streamlining revenue cycles and minimizing inefficiencies, we can enhance your practice's revenue and cash flow, ultimately leading to increased financial stability.

Do you have a dedicated team to handle billing tasks, and what is the average turnaround time for claim processing?

Yes, we have a dedicated team of experienced billing professionals who specialize in various aspects of medical billing. Our streamlined processes ensure timely claim processing, with an average turnaround time that significantly reduces reimbursement delays.

Are there any additional services or value-added benefits that your medical billing company offers to clients?

In addition to comprehensive billing services, we offer detailed financial reporting, analytics, and revenue cycle management insights to help you make informed business decisions. Our expertise extends beyond billing, as we are committed to being a trusted partner in optimizing your practice's financial health and growth.

How does your team handle billing matters?

We take pride in our commitment to professionalism and excellence. Our team of billing experts is dedicated to delivering reliable and efficient services, ensuring that your financial matters are handled with the utmost care and accuracy.

Want to Know What It’s Like Working With Us?

Check out our contracts and service expectations:

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